The world has shifted from offline to the online space. People are more connected now than ever and it is only going to increase in the future. Tell me one thing, when was the last thing you bought some product or service over $100 without checking reviews about it online? I guess you cannot remember, well that’s because the internet has the answer to everything we are looking for and that includes reviews about businesses. Platforms like Google, BBB, Birdeye, and Facebook allow people to find out whether a company and its product or service are worth the money or not. Eric Gallite believes this is a great thing for both businesses and customers.
Businesses will know that they are under constant pressure of getting a bad review if they mess up so they will always deliver their best. And customers have the benefit of knowing exactly what they are going to get for the money they pay. Good ratings mean good quality and bad ones obviously mean lower value for money. Eric is the advocate of this review and rating culture and that’s the reason all of his companies are on the internet and on review platforms so that people can tell everyone how their experience with his companies was.
Google Reviews and BBB are Your Friends:
One advice that Eric Gallite gives to everyone looking to get value for their money is that you should always check a company’s Google and BBB (Better Business Bureau) profiles. You can find a lot about them just by looking at the reviews. Go through the Google reviews, read them all, and if the company has between 4 and 4.7 ratings out of 5, you can trust them because a majority of people are happy with them.
Eric especially puts stress over checking out the BBB profile of a business. This is because they have a system of background check and they just don’t rely on reviews left by people. They check various factors including personal visits to the site. They may even get services of a company as ghost shoppers, who knows? The point is that if you want to go an extra mile and not just rely on Google or Facebook reviews then check the BBB profile of a company.
You will see a rating given by BBB to that company. It ranges from A+ to F with the latter being the worst rating. You can get an idea of how good a company is based on the rating it has been given by them. Plus, there are verified reviews from people on every company’s BBB profile, go through them as well and you will be able to make a decision by the end.
Eric believes businesses need to be fair and transparent. The only way to ensure everyone is honest is by getting their businesses set up on platforms like Google Business and BBB where you let your current customers be the advocates and critics and potential customers can be the judge.